Return and exchange policy
The Home Company is keen to provide the best products and the finest related services before and after completing the purchase process that the customer makes on our website or online store, and in order to achieve the satisfaction of our valued customers, we carry out all steps and mechanisms for checking and checking the products, and then The steps of the shipping and packaging operations, and the completion of each process and step with great care and independently, however, it may occur for any reason or in any form the need to return or replace some products in accordance with the following terms and conditions:
– All operations of receiving, delivery, return and replacement are carried out only according to the original invoice for the purchase.
– The full refund of the amount contained in the original purchase invoice is the right of the customer only when canceling the purchase process, provided that the cancellation is made by the customer within a period of time not exceeding (7) days from the date of issuance of the invoice for the completion of the purchase process, provided that it has not exceeded that period , And the shipping, delivery and delivery process did not take place.
– The customer is notified through an e-mail message before completing the shipping and delivery process, and therefore the customer has no right to cancel the purchase process and / or the invoice after sending the message to him, whether he has read it or not.
– The customer has the right to replace the products within a period of time not exceeding (14) days from the date of issuance of the invoice to complete the purchase process, and provided that before the completion of the shipping and delivery process according to the previous item and / or before receipt, with the exception of proving this eligibility for products that are purchased via Special requests.
– The customer cannot replace or return furnishing products (sheets, quilts, blankets, pillows, mattresses and carpets, for example but not limited to) as well as accessories and antiques unless they are damaged or damaged for any reason before completing the delivery process to the customer, and therefore the customer must The customer shall examine the products and make sure that they are free of any defects, damage or damage upon receipt and confirm this in the receipt document and in the presence of the driver or the competent employee who carries out the delivery process.
– When returning some or all of the products included in the original invoice for the purchase process, new days are not added to the return and replacement period from the date of the original invoice.
– The appropriate and reasonable period or period of time is estimated to recover the amount of the original invoice within (7) working days from the date of the request to cancel the purchase process, provided that the shipping and delivery process has not been completed, and provided that it is not received, and that it is in accordance with the company’s return policy.
– Products subject to return or exchange must be returned in their original condition while preserving the packaging materials on them, and the company has the right not to accept products otherwise at the sole discretion of the company.
– In the event of shipping and supplying wrong products that do not match your order or are partially or completely damaged or incorrect, we will offer you alternative products and / or make the necessary settlement, or we will refund the full amount contained in the original invoice to complete the purchase, including shipping costs And delivery to the card through which payment was made, provided that all products are returned in their original form with the packaging materials that were in them at the time of delivery.
– In the case of free product offers, the customer must return them upon completion of the exchange or return process, provided that they are in their original form with the packaging materials on them. Otherwise, it gives us the right not to complete the exchange or return process.
– Any products purchased via e-gift cards will only be returned via e-gift cards.
– Any of the products that are purchased through multiple payment methods (electronic gift cards + payment cards) will be returned through the same original payment methods.
– The balance of electronic gift card purchases is non-refundable.

Warranty and after-sales services :
We, the Home Company, are keen on the comfort, benefit, and satisfaction of our valued customers, and therefore we are pleased to provide free maintenance service after selling our products (which does not include misuse and / or consumption, and this is determined at the sole discretion of the company through the company’s installation and maintenance team) and This is only for products that have been installed and assembled by the company’s installation and maintenance team, and in accordance with the special warranty terms based on the following terms and conditions:
• Free maintenance includes only drawer pulls (sliding pulls) and hinges.
• The free maintenance period is limited to a period of three years from the date of the original purchase invoice.
• After the expiration of the free maintenance period, when the customer desires to obtain maintenance services and / or disassembly and installation, he must contact the company’s customer service and submit a request stating that, and the company estimates the financial cost of providing the service if it can be provided to the customer according to The time, place and date in which the service is required to be implemented through the specialized team in the company.
• The company is not responsible for the damages that may be caused to the products when carrying out the installation process by other people or parties, at the request of the customer himself.